All rights reserved. No part of this website may be reproduced in whole or in part without the written permission of the publishers. The mention or appearance or likeness of any person or organisation in articles or advertising in this publication is not to be taken as any indication of sexual, social or political orientation of such persons or organisations.
Who we are
Our website address is: http://www.hospitalityhedonist.co.za.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Legal obligation
We are entitled to process your personal information where we are under a legal or regulatory obligation to do so.
Cookies Policy
HospitalityHedonist.co.za (‘HospitalityHeodnist or ‘we’) is committed to protecting your personal information when you are using our digital platforms, including our websites and mobile apps. We strive to make your experience on our digital platforms enjoyable, relevant and customised to your preferences and interests. We do this by using cookies.
Web browser cookies
When you visit a website the website’s server will send your computer or mobile device a small amount of data that is stored on your web browser – a cookie! A cookie contains some anonymous information such as a unique identifier, the website name and some digits and numbers. It is used to record your online behaviour and preferences.
Different types of cookies:
• First party cookie: set by the website you are visiting, and can only be read by that website.
• Third party cookie: set by other companies who provide services to the website you are visiting, for example analytics companies or advertising networks.
• Session cookie: set for the duration of your visit to the website, and will be deleted from your device when your browsing session ends.
• Persistent cookie: set for a fixed period of time if the website you are visiting needs to remember you over multiple sessions (for example, if you have asked the website to remember your location or username).
Local storage
Local or HTML5 storage is like a browser cookie as the data is stored in your browser. Unlike cookies, however, the storage limit is greater and data is not transferred to the website server. This allows usage and preference data (alongside the unique ID usually stored in a cookie) to be stored locally in your browser rather than on other systems and servers.
Tracking technologies: web beacons, GIFs, page tags, script
These terms describe a type of technology used on web pages and mobile apps to better understand how you interact with a website or application. Usually this is in the form of a small transparent image file or a line of code which records, for example, which web pages you visited or elements of a page you viewed, when and for how long, and whether you viewed and/or clicked on an ad. They may also be used to target advertising on the web page you are viewing. These tracking technologies are often used in conjunction with cookies.
In this policy, we refer to all these types of cookies and other technologies as “cookies”.
What cookies do
Cookies record your online identity and remember your online behaviour and preferences. For example, cookies may capture the following information:
• Browser information: browser type, language, and history;
• Device information: IP address, device make, device model, device operating system/version, and data connection type;
• Internet service provider information; and
• Interaction information: domain name, referring website address, date/time of website visit, page view data, search keywords, referring/exit pages, platform type, date/time stamp, geolocation data, click data, types of ads viewed.
• Cookies are used for a variety of purposes: to keep you logged in, to remember what is in your online shopping basket, to deliver you location specific information such as news and weather, to tailor advertising to your interests, and so on. This improves your experience of a website.
How do we use cookies
We use cookies to provide you with a better experience across our digital platforms. We do this by making our websites and apps functional, secure and convenient for you to use, and by showing you relevant and interesting content and advertising.
We use cookies to deliver the following services on our digital platforms:
To recognise your device so you don’t have to give the same information repeatedly;
To remember your username and password (if requested) so you don’t need to enter your details each time you visit the website;
To provide a smooth and secure experience if you are purchasing a product or service via our digital platforms;
To select and deliver content that is interesting and relevant to you;
To record what people like and don’t like on the website and the popularity of different sections of the website so that we can ensure it works properly at points of high usage;
To collect, measure and analyse statistical information about website traffic:
To detect and track fraudulent or illegal activity;
To select and deliver advertising that is interesting and relevant to you (see “Advertising on our websites” section);
To link you to other affiliate websites and services.
We use third parties to deliver some of these services to you, who will also drop their own cookies.
We also need to drop a cookie to record your permission for us to use cookies on our digital platforms (for more information see “Your preferences” section).
Analytics on our websites
We use Google Analytics to provide us with statistical information about use and traffic on our websites, mobile apps and social media platforms. These services use IP addresses and other information from cookies to tell us, for example, the number of page views, number of users, what browsers users are using, and location data of users. This statistical information allows us to understand our audiences, reach our target audiences, develop and customise our product and services, maximise compatibility for most of our users, and determine how much to charge for advertising. For analytics, we collect and process your information on the basis of our legitimate business and operational interest.
Advertising on our websites
We show you ads on our websites and mobile apps. Cookies help to make these ads relevant and interesting to you. If you do not allow cookies, you will still see ads; just less personalised to you.
Ads on our websites are served by a number of third party providers who have signed up to the IAB Transparency and Consent Framework.
These providers will drop their own cookies on our websites which allows them to deliver ads and make ads more relevant to you (e.g. if you use our websites from outside the UK, you may get ads from your local country). Cookies are also used to monitor the performance and effectiveness of the ad served. Some of our providers may use other third parties to perform this monitoring function.
Online behavioural advertising
We use behavioural advertising on our digital platforms. Online behavioural advertising (or interest-based advertising) is a way of serving ads which are more relevant to you and your interests.
This type of advertising uses cookies to discover general information about your web browsing history. It also looks at IP addresses to add general information about the country, city or region in which you are located, along with your domain name. This information allows you to be grouped with other people of similar interests and places you in a “market segment”.
We may then display ads which we believe people in your market segment will find relevant. We also share these anonymous segments with our advertising partners, so that they can deliver more relevant advertising on other websites. We believe this makes the advertising you see more interesting and relevant.
Unless you have consented to receive targeted marketing communications in accordance with our Privacy Policy, we, and our service providers, will not attempt to identify you individually, and at no time do we know who you are or what pages you individually have been looking at – the relevant information is simply aggregated to create the market segments of groups of people.
Your Preferences
We ask for your permission to use cookies across our digital platforms. When you visit our websites or mobile apps, a pop up will appear asking for your permission. You may not see this pop up if you have already set your preferences in your browser, or if you have already accepted all cookies on other websites. You can also choose other preferences about what type of cookies are set, and by whom, by clicking the “More Options” button in the pop-up.
If you give us permission, we will use cookies in accordance with this policy and applicable laws. We will also pass your permission onto our third party service providers.
To record your permission, we need to drop a cookie. This is strictly necessary and is only used for the purpose of recording your preferences.
Change your settings
Brower controls: you can choose how cookies are handled by your device via your browser settings. The most popular browsers allow users to (a) accept all cookies, (b) notify you when a cookie is issued, or (c) not receive cookies at any time. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Mobile controls: most modern mobile devices provide advertising identifiers. You can control how these identifiers are used in the settings of your mobile device.
If you choose not to accept cookies, our websites may not function properly and certain services will not be provided to you. This may spoil your experience. Without cookies, you will still see content and advertising; it just won’t be personalised to your interests and preferences.
Further information
Please email dpr@hospitalityhedonist.co.za if you would like more information on the cookies that we use and their purposes.
Who we share your information with
Generally, we will only use your information within the Stream Publishing group of companies to provide you with the service or product you have requested.
We will also disclose your information to other trusted third parties with your consent, or where we have justification for doing so, see “How and why we use your information”. This may include:
• with a third party who is helping us to provide a service to you, such as payment processors, customer management and assistance, drawing competition winners, prize providers, debt collection, credit checks and/or our IT and database services;
• with a third party who is helping us develop and improve our services to you, such as analytics providers;
• with a third party who is helping us select and deliver interesting and relevant advertising to you, such as advertising networks, social media platforms, and search engines. We may also occasionally share anonymous data segments with advertisers to help them make their advertising outside our sites more relevant;
• with our trusted business partners to provide insight and analysis of our customers, or where you have told us you would like to receive offers/promotions from those partners;
• with third party auditing organisations such as the Audit Bureau of Circulations (ABC) for reporting purposes, and to review our policies, processes and procedures for compliance with relevant standards;
• with relevant third parties such as your employer, school and/or email or internet provider if you post or send offensive, inappropriate or objectionable content anywhere on our services, or otherwise engage in any disruptive behaviour;
• when the disclosure is required or permitted by law (e.g. to government bodies and law enforcement agencies).
Where we share personal information with a third party, we require them to respect the security of your personal data and to treat it in accordance with the law. However, their own privacy policy will normally apply to how they subsequently use that information, and we are not responsible for this.
Similarly, our services may contain links to websites or apps that are owned and operated by other organisations, and which have their own privacy policies that govern their collection and use of your personal information. Your use of such websites is therefore at your own risk.
Where we pass personal information to a third party acting on our behalf, in addition to the measures set out above we also require them to treat this information with at least the same protection we do. We only permit them to process your personal data for specified purposes, and in accordance with our instructions. We do not share more information with them than is necessary for the relevant purpose.
How long we hold personal information for
We collect all personal information for one or more specific purpose (see ‘How and why we use your information”). This means that we hold your information on our systems for as long as is necessary to fulfil the purpose, or as long as is set out in any relevant contract you hold with us. Once that purpose has been fulfilled, we will securely delete the data, unless we are required to keep the data longer for legal, tax or accounting reasons. For example, if you change your registration profile to opt-out of receiving communications from us, your relevant details will stay on the system so we can ensure that we do not contact you in the future.
Alternatively, we will anonymise your information, so that we (or anyone else) can no longer tell that the data relates to you, at which point your information will cease to be considered personal information.
Your rights and further information
You have the following rights in relation to the personal data we hold about you:
• Access – you can ask us for a copy of any personal information that we hold about you. If you require additional copies of the data, we may charge an administrative fee;
• Corrections – we use reasonable efforts to update the personal information we hold about you, but you can request that we amend any inaccurate or incomplete personal data that we hold;
Restriction – you can request that we suspend the processing of your personal data where, for example, you object to our processing of it (see below) or while we correct any inaccuracies;
• Objection – you can tell us that you object to the processing of your personal data where, for example, we are using it for direct marketing purposes, or we are processing it on the grounds of “legitimate interests” (see above) and you feel it impacts your rights. If we feel we have a compelling reason to carry on this processing we will let you know, otherwise we will no longer use it for that purpose;
• Withdrawal of consent – where you have given us your consent to process your personal data for a particular purpose (or purposes), you can withdraw this permission at any time by letting us know;
• Deletion – we use reasonable efforts to delete your data when we no longer need it. However, you can also ask us to delete your personal data from our records in certain circumstances – for example, where you have withdrawn your consent for us to use it. If we are unable to comply with your request for legal reasons, we will tell you this;
• Transfer – you can ask for any personal data you have previously provided to us to be transferred to you in a usable electronic format, or to a third party (where this is technically feasible), so you can use it elsewhere.
We try to respond to all legitimate requests within one month, unless your request is particularly complex or you have made a number of requests, in which case it may take longer. If this is the case, we will keep you updated.